New 2024 IFB customer care number for members

Creating better ways to serve our members

Sep 28, 2023

New 2024 IFB customer care number for members

A new customer care number for 2024 IFB questions and information for members and prospects is opening on Oct. 1, 2023.

Starting Oct. 1, 2023, Medica (formerly known as WellFirst Health) members and prospects can call 1 (877) 379-7599 for 2024 IFB inquiries. Hours of operation will be Monday – Friday, 8 a.m. – 6 p.m. (Closed Thursdays 8 – 9 a.m. for training.)

This number will replace the current 866-514-4194 number for IFB inquiries for 2024 dates of service only and will be listed on 2024 IFB member ID cards.

Current member customer care phone numbers will continue to be in place and should be used for all 2023 dates of service inquiries, including 2023 IFB inquiries.