Premium refunds

We identify premium credits on your account if you have overpaid a premium or terminated coverage that causes a credit.

• If you have current coverage with us under the same contract, we'll apply the credit toward the amount due on your next premium invoice.
  • If you prefer a refund check, contact our Customer Care Center to request a refund.
• If you have a new contract with us, the credit will be transferred to your new account and applied toward the amount due on your next premium invoice. 
  • If you prefer a refund check, contact our Customer Care Center to request a refund.
• If you terminated your coverage and you do not have a new contract, we'll send the refund check to you.

If benefits are overpaid

If we pay benefits that exceed the amount you are entitled to, you must repay the excess as soon as we notify you of the overpayment. We may, at our option, recover some or all of the overpayment by reducing subsequent benefits payable or by applying premium refunds due to you. We have the right to charge reasonable interest on the delinquent amount.

If you have questions about premium refunds, contact us at 1-866-514-4194 (TTY: 711) or the number on the back of your member ID card. You can also submit a contact form to the Customer Care Center.

This information pertains only to our QHP plans.